June 22, 2009

The one problem area in communication that still gives me the heebie jeebies is email. I use it every day – tons!!! But . .. it is so easy to make a mistake, say the wrong thing, convey the wrong meaning. **  ** Catch this post in Video ** ** The problem is there is not tonality – you can’t hear inflection that defines so much meaning in what people say.  Sure we can add those little variations of smiley faces – but do they really do the job. I see it in my coworkers as well – some jump in with both feet, […]